Credit cardholders panic as wait times to change travel stretch hours amid coronavirus pandemic. (via CNBCMakeIt)
that the risk of a severe coronavirus infection is higher for older Americans and those with serious chronic medical conditions, including heart and lung disease and diabetes.
After multiple calls that totaled more than nine hours on hold, Escobar says he eventually got through to Chase on Thursday using a customer service number for the company's bank division. The customer service desk reportedly told Escobar the only refund option was a travel voucher, valid for one year. "That doesn't work for us, how do we know that we can travel then?" Escobar says. "My wife is diabetic and I cannot risk her getting sick.
American Express, Capital One and Bank of America did not immediately respond to requests for comment.Why are so many Americans calling their credit card company instead of the airline? Issuers like Chase and American Express incentivize booking travel through their internal portals, which makes the credit card companies the travel agent of record.
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