Manual processes have become the antagonist of real-time operations.
that manual organizations, on average, take under eight minutes to acknowledge incidents, compared to four minutes for those who are using automation to the highest level. Manual organizations, on average, also take 30 minutes longer to resolve incidents.
From here, organizations should define clear roles and lines of escalation depending on the severity of an incident. Who does what during an incident? Is an incident commander required? This goes a long way toward creating effective processes. Finally, automation requires a toolkit ranging from observability tools and cloud infrastructure to CollabOps. Also crucial is an incident response tool that acts as a bridge to connect people, tools and processes.
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