Costco is asking employees to heavily monitor self-checkout at some stores — and customers are divided
in 2013, the warehouse club reintroduced self-checkout lanes to select locations back in 2019 and has been expanding the offering to additional stores. The company declined to comment for this story.
One issue that came up in several online discussions is that the company doesn't use express lanes and doesn't limit the number of items that can be trundled through the self-checkout area. Costco's websitealthough the item count is unlimited, excessive weight in the bagging area can cause the system to stop working, slowing down the lane for everyone else. Also, precariously balanced items in the bagging area tend to topple over and require cleanup.
"I have always wished we the customers had access to the hand scanners, but I was always told that Costco Corporate wants customers to use the table scanner and the employees to use the hand scanners," one user said. Commenters were quick to point out how Costco's system differs from the Scan & Go service at rival Sam's Club, which allows customers to scan merchandise using a smartphone app and bypass the checkout lanes entirely. They also compared Costco's process unfavorably to those of retailers that allow customers to use handheld scanners for large or bulky items at self-checkout.
"Your Costco has hand scanners for members? If I want to use the hand scanner I have to take my food to Home Depot," a shopper said.Subscribe to push notifications
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