Contract extension for problem-plagued Phoenix pay system boosts price tag beyond $650-million

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Contract extension for problem-plagued Phoenix pay system boosts price tag beyond $650-million
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Ottawa’s 2011 contract with IBM – originally valued at $5.8-million – has been amended 50 times and had grown to $545.2-million before the latest $106-Million extension was awarded

. The unions have served notice that they are seeking a new round of compensation, because the Phoenix issues have continued.

Public Works spokesperson Michèle Larose said the $106-million, one-year extension for the IBM contract work involves “ongoing services to stabilize the pay system, eliminate the backlog of outstanding pay issues and ensure a smooth transition” to a replacement pay system. IBM Canada spokesperson Meg Nair provided a statement on behalf of the company in response to questions about its federal contracting.

Other companies that have received related federal funding include ITNnet and Systematix, which received a $29.6-million contract in 2021 for IT support, and PricewaterhouseCoopers, which received a $23.7-million contract in 2019 for advisory services. The government announced a $16.9-million contract with Ceridian in September, 2021. It has since been amended three times. The most recent amendment, on March 16, 2022, brings its value to $39.5-million.

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