SINGAPORE — The Consumers Association of Singapore (CASE) on Wednesday (April 6) issued a second warning against Triple Lifestyle Marketing, a direct vendor selling alkaline water systems, after a spike in complaints.
It had previously issued an alert on Feb 23 last year against the company following complaints of misleading claims.
Triple Lifestyle Marketing sells long-term maintenance service packages for alkaline water systems through door-to-door sales. Customers can opt to pay for the full package of about S$3,000 upfront or through monthly installments. However, between Nov 1 last year and Mar 31 this year, CASE received 139 consumer complaints against Triple Lifestyle Marketing.
“This was despite representations by Triple Lifestyle Marketing during the sales process that they would repair the water dispensers or water filtration systems if defects occurred.” A few other customers complained that they had received used water dispensers or water filter replacements.
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