Congress wants answers from the CEO of Ticketmaster’s parent company over the ticketing snafu ahead of Taylor Swift’s Eras tour
Congress wants answers from the CEO of Ticketmaster’s parent company after a ticketing snafu ahead of Taylor Swift’s Eras tour left millions of unhappy Swifties without the ability to see the singer-songwriter perform. In a letter addressed to Live Nation CEO Michael Rapino Tuesday, the House Energy and Commerce Committee demanded a briefing on what went wrong and what steps the company is taking to fix the problems. The committee members want to meet with Rapino by December 15.
” That unprecedented demand, combined with a “staggering number of bot attacks as well as fans who didn’t have invite codes” drove “unprecedented traffic” to its site, Ticketmaster said, and, essentially, broke it. But the House committee said the company’s explanation wasn’t sufficient. “This statement raises questions over your bot management solution and its ability to adequately protect consumers,” the committee wrote.
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