We cannot prevent disruptive and abusive individuals, but we can manage our strata corporations, business affairs and communications to reduce misinformation, abusive behaviour and costly conflicts.
What happens if nobody is willing to serve on a strata council? Our council members are volunteers and every time they try to enforce a bylaw or address an issue, they are met with hostility and threats. What steps can be taken?There is certainly a growing rise in abuse toward people in leadership and responsible positions. Whether elected, appointed, employed or volunteers, the growing pressure has forced many good candidates to reconsider election or appointment to strata councils.
In my experience working with strata corporations across the province, the most successful and harmonious communities communicate with owners and tenants regularly. They respond to inquiries in a timely manner, convene meetings when there is major construction or a crisis, provide financial projections for major upcoming projects, and keep everyone educated on the bylaws and rules.
You referred to council members as volunteers, and volunteers require reliable and professional advice and support to manage your assets. Underfunding is a significant problem for many strata communities, and this is tied to the affordability of home ownership.
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