Inspectors put a care service into special measures but firm denies it urged clients not to complain.
Golden Hands Home Care has been placed in special measures over the quality of its service
The company provides care for people living in their own homes with physical disabilities or sensory impairments.At the time of inspection in June, Golden Hands was providing care for 29 people. Many of the staff at the service were related or had personal relationships and there was no robust policy in place to safeguard people and staff from potential conflict of interests, or the formation of a closed culture arising from this practice, the report said.
"However, most people told us they felt safe, as the care workers were friendly and pleasant, but felt the company had too many clients and not enough staff," the CQC said.
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