Coastal Renaissance outage leads to beefed up customer care response

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Coastal Renaissance outage leads to beefed up customer care response
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B.C. Ferries is rebooking passengers after the Coastal Renaissance was sidelined, all while trying to get the ferry repaired.

B.C. Ferries is focusing an intensive effort on rebooking travellers who had been scheduled to sail on the sidelined Coastal Renaissance. At the same time, it is facing the heavy and complicated task of fixing the ferry, one of three on Nanaimo’s Duke Point to Tsawwassen route.

An expert from the original equipment manufacturer will be at the ferry this morning with B.C. Ferries teams, B.C. Ferries chief executive Nicolas Jimenez said at a press conference Friday. The ferry was scheduled for its annual refit this fall. Its previous refit was carried out from October to November of last year.All ferries go through inspections, which include looking at machinery, fixtures and fittings, by an engineering superintendent every six months. Regular underwater dives are carried out, as are vibration and oil-condition analyses, and safety audits are done annually, the company said.

This is an “extremely labour intensive effort,” Jimenez said. “We will be doing this for as long as we need to.” It is not possible to put on more sailings earlier and later in the day because ferries are already in service 20 hours a day, Jimenez said. Time is needed overnight for daily maintenance.

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