Videotron, a major provider of telecommunications services in Quebec, is the target of two class-action lawsuits alleging the company overcharged its residential customers in that province.
Both of the lawsuits have been authorized by the Superior Court of Quebec to proceed as class actions, meaning a huge number of Videotron customers could be awarded damages. None of the allegations have yet been tested in court, and Videotron has formally denied some of the allegations.One case alleges that Videotron improperly charged some of its customers for SIM cards that those customers did not request. That lawsuit was authorized to proceed as a class action on Aug. 9.
This lawsuit is focused on rebates and interest charges. It alleges that Videotron did not refund some customers of its pre-paid services when those customers cancelled their subscriptions. If customers were owed less than $5 for services that Videotron would no longer provide, the suit alleges that Videotron did not issue a refund. Refunds were issued for amounts owing that were greater than $5.
One important calculation to arrive at, Ouellette said, is how many days an average Videotron customer was overcharged on interest fees.Oullette is with the firm Garnier Ouellette Avocats in Quebec City. Meanwhile, the law firm involved in the SIM card lawsuit, Lambert Avocats of Montreal, told BNN Bloomberg that the court’s authorization of its proceeding as a class action “marks a significant victory for consumers in the fight against inertia selling and hidden fees.”
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