City's insurance adjuster works through 'backlog' of pothole damage claims

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THUNDER BAY — Now that Thunder Bay's prolonged winter and cool spring are in the rear-view mirror, road crews are making substantial progress patching the multitude of holes that developed on city streets.

In a statement to TBnewswatch, the city said there were 148 claims in 2022, a number it described as an "unusual volume."Each claim requires investigation by the insurance adjuster with the assistance of city staff. But it said the majority of applications do not succeed "as the city has met its maintenance obligations."

Depending on the speed limit and amount of traffic on a roadway, the legislation stipulates that repairs to holes that are deeper than 5 centimetres must be made within two days, seven days or 21 days of the city being made aware of the defect.

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