Chipotle's CEO tells investors that the chain had not shrunk its portions despite accusations on Tiktok and Reddit. Brian Niccol has tried to bat down those complaints for weeks.
A customer pays for their food at a Chipotle Mexican Grill restaurant in Austin, Texas. Chipotle says its portion sizes have not shrunk, despite complaints shared on social media.Brandon Bell/Getty Images/Getty Images North Americahave suggested. But yes, Chipotle is reminding its workers to give customers big scoops.
"There was never a directive to provide less to our customers," Chipotle CEO Brian Niccol told investors in prepared remarks."With that said, getting the feedback caused us to relook at our execution across our entire system with the intention to always serve our guests delicious, fresh custom burritos and bowls with generous portions."
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