Some of your favorite chains are going drive-thru to prevent coronavirus from spreading further.
"We're doing a number of things to make sure that not only is it fast, not only is the food delicious, but also to make sure we get your order right," said Jack Hartung, CFO of Chipotle.
And it's working. In 2019, 39% of consumers reported that they used the drive-thru more often than they did the year prior. Despite the surge in popularity, just 20% of American restaurant operators currently have drive-thrus. In a segment with razor-thin margins like fast food, providing solid drive-thru service can be make or break.
How are restaurants improving the drive-thru experience? Watch the video above to see what changes fast-food chains are making.
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