A new survey found that Chick-fil-A has the slowest drive-thru in the United States with Taco Bell coming in as the fastest drive-thru.
QSR explained how Chick-fil-A refined the approach by fine-tuning a "check-point system where customers interact with employees at multiple points before pickup. It keeps users engaged and also enables Chick-fil-A to adjust based on individual orders, not just the queue."
Chick-fil-A has maintained its position as America’s favorite restaurant for eight years in a row, according to the American Customer Satisfaction Index . Ensuring order accuracy
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