After numerous dealerships across Canada and the US reported system outages, CDK Global revealed it had been the victim of a cyberattack. Here's what you...
The likely culprit is a cyberattack on CDK Global, a software provider that thousands of dealers and service center s use for critical pieces of their business. The attack on June 19 has brought dealerships to their knees as they struggle to complete basic tasks with nonfunctioning computer systems.CDK Global, based in Hoffman Estates, Ill.
At one end are customers with new car purchases that can’t get processed or ones who have seen purchases delayed. On the other end, and more troublesome, are customers with cars stuck in service departments. “While the outages of CDK’s systems and our DMS have been disruptive and adversely impacted our business, all of our locations remain open, and we are continuing to sell, service, and buy vehicles, and otherwise serve our customers, through manual and alternative means and processes, albeit with lower productivity,” the company said.
“If they get this thing fixed this week, I think it'll just be an annoyance. It'll probably cost some money, but I don't think it's the end of the world,” the Southern California-based dealer told Yahoo Finance regarding outages on the sales side, but added if the disruption went on for a month, “it's going be a problem.
McCallum said he has heard directly from impacted dealerships, claiming that due to the difficulty of calculating leases by hand, for example, they have halted offering them completely.
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