Although ChatGPT, the AI-based chatbot, could potentially change or improve some aspects of the patient experience, experts caution that it has limitations and risks.
Thomas Fuchs, the Dean of Artificial Intelligence and Human Health at Mount Sinai in NYC, said AI will be needed to retain the standard of care in the U.S.chatbot that was released by OpenAI in December 2022, is known for its ability to answer questions and provide detailed information in seconds — all in a clear, conversational way.
Searching for medical information online is nothing new — people have been googling their symptoms for years. "ChatGPT is far more powerful than Google and certainly gives more compelling results, whether [those results are] right or wrong," Dr. Justin Norden, a digital health and AI expert who is an adjunct professor at Stanford UniversityChatGPT has potential use cases in virtually every industry, including health care.
One big caveat is that ChatGPT’s source of data is the internet — and there is plenty of misinformation on the web, as most people know. That’s why the chatbot’s responses, however convincing they may sound, should always be vetted by a doctor.
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