As thousands of flights were canceled or delayed after a massive winter storm, passengers were left searching for bags and seeking help from airlines.
Many recounted spending hours on hold trying to speak with airline employees and locate their luggage.
I was advised after 6 hour line to allow my luggage to be transferred to my final destination even tho my flight was cancelled. It’s currently lost in limbo. It’s clear you can’t get hold of anyone. I’ve been on hold for 3 hours and waiting still. This is beyond ridiculous.
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