CEO for a day: U of T student experiences IKEA Canada’s team culture Globe_Careers
Lauren Hwang, a 21-year-old University of Toronto commerce student, shadowed IKEA Canada president Michael Ward for a day at the store in Burlington, Ont.As the world’s largest furniture retailer, IKEA’s story has consistently been one of trail-blazing success.
“Leaders need to be able to not only tell the consistent story of where the company is trying to go long term, but they’re also responsible for reiterating how this quarter or this project or this meeting fits in with that long-term story,” she says. “Sitting in on all of these meetings … was the perfect depiction of Mike being a great storyteller.”
One particular tactic that Mr. Ward employs in his meetings is to watch and see if a team member is deep in thought, but chooses not to say anything. Then he’ll press them on what they were thinking, mainly because he believes that a leader should actively let his team know he’s onside with their perspectives, no matter how wild or crazy the ideas might be.
“She was really interested in topics that had to do with not just developing business, but actually developing business that resonates with strong culture, a strong set of values in doing good,” he says.
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