It followed tens of thousands of complaints from Care.com customers, including many who thought they cancelled memberships but were billed again
Care.com, a platform for providing in-home care services to children, older adults and pets, agreed to pay $8.5 million to settle U.S. Federal Trade Commission charges it grossly inflated the number of available jobs and made it difficult to cancel memberships.
. The $8.5 million will go toward refunds. Care.com did not admit or deny wrongdoing in agreeing to settle. It said Care.com knew or should have known a significant number of the jobs were unlikely to result in employment. About 2.9 million U.S. consumers bought Care.com auto-renewing memberships between January 2019 and March 2022.
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