NEW YORK (AP) — Car dealerships in North America continue to wrestle with major disruptions that started last week with cyberattacks on a software company...
NEW YORK — Car dealerships in North America continue to wrestle with major disruptions that started last week with cyberattacks on a software company used widely in the auto retail sales sector.
On Monday, Group 1 Automotive Inc., a $4 billion automotive retailers, said that it continued to use “alternative processes” to sell cars to its customers.CDK Global is a major player in the auto sales industry. The company, based just outside of Chicago in Hoffman Estates, Illinois, provides software technology to dealers that helps with day-today operations — like facilitating vehicle sales, financing, insurance and repairs.
The company has warned customers about “bad actors” posing as members or affiliates of CDK to try to obtain system access by contacting customers. It urged them to be cautious of any attempted phishing.Several major auto companies — including Stellantis, Ford and BMW — confirmed to The Associated Press that the CDK outage had impacted some of their dealers, but that sales operations continue.
Group 1 Automotive Inc., which owns 202 automotive dealerships, 264 franchises, and 42 collision centers in the U.S. and the United Kingdom, said Monday that the incident has disrupted its business applications and processes in its U.S. operations that rely on CDK’s dealers’ systems. The company said that it took measures to protect and isolate its systems from CDK’s platform.
In a statement sent to the AP on Friday, Mike Stanton, president and CEO of the National Automobile Dealers Association said that “dealers are very committed to protecting their customer information and are actively seeking information from CDK to determine the nature and scope of the cyber incident so they can respond appropriately."There are few things worse for your savings and your sanity than regularly repairing your everyday car, truck or SUV.
Car Dealerships Group 1 Automotive Inc. Cyberattacks Software Company North America
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