SYDNEY, N.S. — Cape Breton Regional Hospital is expanding the trial of automated appointment reminder calls to help prevent no-shows, a common and costly ...
The Cape Breton Regional Hospital will adopt the Pro-show automated system to help prevent no-shows and unused appointment times. Saltwire Network File PhotoSYDNEY, N.S. — Cape Breton Regional Hospital is expanding the trial of automated appointment reminder calls to help prevent no-shows, a common and costly problem that extends wait times.
In 2023, the system will be expanded to offer automated reminders for patients having ultrasounds, CTs or MRIs at facilities across Cape Breton.When patients answer they will hear a computerized voice recording reminding them of the date, time and location of their appointments. The automated system attempts to reach patients up to five times, including the morning of their appointment and stops once the call has been answered.
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