A Taylor Swift fan experienced a major travel disruption when her flight to Vancouver was cancelled shortly before the concert. Hansson incurred significant costs due to the cancellation and the airline's lack of suitable alternative travel options.
Taylor Swift fans have arrived in Vancouver ahead of the singer's shows this weekend. Troy Charles has more on the preparations to keep them safe and get to and from BC Place. – Dec 6, 2024\A fan whose cancelled flight triggered a 10-hour drive through the night from Prince George to make the singer’s shows in Vancouver last month is speaking out.
Carol Hansson says she and other Swifties on the flight incurred hundreds of dollars in costs after the cancellation less than 24 hours before Swift took the stage for the first of three concerts at BC Place. She says the Calgary-based airline told her the cancellation was due to “unplanned aircraft maintenance” and was required for safety purposes. WestJet confirms that in a written response and says Hansson is therefore not eligible for compensation under Canada’s Air Passenger Protection Regulations. The regulations say that in situations “within airline control but required for safety purposes,” airlines have obligations for a passenger’s treatment and completion of their itinerary — but not compensation.Hansson says WestJet delayed the evening flight from Prince George for about five hours, before cancelling the Dec. 5 service. Airlines are also obliged under the regulations to offer alternate travel in the same class of service for disruptions beyond three hours, but Hansson says she was offered a Dec. 8 flight that would have meant missing all three of Swift’s shows.Instead, she joined a group of other passengers to rent a car for the 750-kilometre drive, setting off at midnight and eventually making it to Vancouver on Dec. 6 ahead of the first show that night.She said the cost for her unused accommodation for Dec. 5 was $900, and the rental car cost was $770. While she was able to split the costs of both, Hansson said she sought $400 in compensation from WestJet. “It’s ridiculous for a company to not even try and work with you with some sort of compensation,” she said
Taylor Swift Concert Travel Disruption Flight Cancellation Compensation
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