Aimee Mugridge was flying with WestJet from Kelowna to Phoenix via Calgary but was delayed getting to Alberta and bought an Alaska Airlines ticket to get her to Arizona.
B.C.’s Civil Resolution Tribunal has ordered Calgary-based WestJet Airlines to pay a passenger $575 in damages for a delayed flight, a long way from the $2,462 she had claimed.
WestJet, however, denied most of the claims but agreed to refund her for the unused portion of her ticket. Mugridge claimed reimbursement of the cost of the Alaska Airlines flight, plus a refund of her unused WestJet flight to Phoenix. She also claimed compensation for the delay under the APPR.But, Wake said, WestJet relied in its submissions on APPR section 17, which applies when a flight is delayed for reasons within a carrier’s control, or within its control but required for safety purposes.
Wake noted under the APPR, if the offered alternate travel arrangements do not accommodate the passenger’s travel needs, the airline must refund the unused portion of the ticket.
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