A Brampton mother who spent nearly $700 on a baby monitor is shocked to learn she now has to pay a subscription fee to keep using its top-of-the-line safety features.
"It had the safe sleep feature so you could track her breathing without her wearing anything, and the monitor was almost $700," Julia Gonsalves told CTV News Toronto."In the middle of the night, it shut off. It said we had to update it, and so we updated it, and then all of our baby's information was gone," said Gonsalves.
CTV News reached out to Innovative Health Monitoring LLC, which sells the baby monitor, but did not receive a response. "Instead of selling you something once, they would rather charge you month after month for it," said Carmi Levy, a technology analyst based in London, Ont. Gonsalves said it's unfair to be charged monthly fees since she had already purchased the monitor when all of its features were initially included. So, she refuses to pay the monthly fees and feels she deserves a refund.
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