'We are deeply, deeply sorry, we'll never forget, and I want you to know that and we're committed to making the improvements we need to make.'
Boeing CEO Dennis Muilenburg on Wednesday continued to face questions from lawmakers about whether the company failed to ensure the 737 Max aircraft was safe and pilots were properly trained before two devastating crashes that killed 346 people.
"It was tough to hear, but I wanted to share in their stories, hear what they had to say. It was important for us to understand the impact that this has had," Muilenburg told ABC Senior Transportation Correspondent David Kerley on Wednesday before the hearing. "Often times you see people that just forget about objectives. Why are we actually doing this? What is the purpose of this whole process we go through, the regulations, the procedures, why? And at the end it's always about people, that's what we're here for. We're here for people for fellow Americans, fellow citizens," Rep. Garret Graves, R-La., said in the hearing.
Messages between two pilots surfaced two weeks ago in which they said the MCAS flight control system was “running rampant” in a simulator session. Investigations of the Lion Air and Ethiopian Air incidents also found the pilots struggled with the MCAS safety system leading up to the crashes. "I disagree with your premise, our business model is safe airplanes. That's the only sustainable business model for Boeing," Muilenburg said.
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