Do you feel like your incoming calls are all robocalls? You aren't alone.
Published 2:51 PM EDT Jul 8, 2019
In June, the FCC mandated service providers use caller verification at the network level to verify the legitimacy of a call — known as the SHAKEN/STIR, or Signature-based Handling of Asserted Information Using toKENs and the Secure Telephone Identity Revisited standard. This would give providers the option to stop a call before it reaches a customer, or label the call either as a verified, good caller, or warn the customer the call might be spam.
The network realized spam calls were a pain for their customers about two years ago and started labeling spam calls at the network level. It uses technology from First Orion to inspect calls as they come in, and label them as “scam likely”. This service is automatically offered to T-Mobile customers.
Right now, T-Mobile uses the SHAKEN/STIR verified calling for calls made on their network — meaning when a T-Mobile customer calls another T-Mobile customer. It also works with Comcast Xfinity Voice Home numbers as well, and they are working to expand the technology to calls from every network. Verizon customers can opt into the network’s Call Filter app for free, which labels spam calls and filters them from reaching a phone. It works on Android & iOS smartphones, and customers may choose to block all spam calls or just those that Verizon deems “high risk”.
“This is a work in progress,” she said. “This is not a perfect solution, and until we get STIR/SHAKEN, there’s going to be a continuous evolution of the solution, and we are only going to get better and better.”AT&T labels and block spam calls from reaching customers by default at the network level. Customers wanting more protection can download the Call Protect app or turning it on in their account settings.
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