Best Buy’s Geek Squad is shutting down its Samsung authorized service provider program, which let certain Best Buy stores repair your phone with genuine parts.
It’s been an interesting couple of weeks for people who want ways to get their Samsung phone fixed, between revelations about the company’s onerous repair shop contracts and a failed iFixit contract renegotiation. To add to that, Best Buy’s Geek Squad is in the middle of shutting down its Samsung authorized service provider program , which lets certain Best Buy stores repair your phone with genuine Samsung parts, tools, and training.
“We’re in discussions with Best Buy to determine how Samsung can best support our customers moving forward,” reads a statement from Samsung head of mobile customer care Mario Renato de Castro, adding that Samsung has “more than 9,000 Samsung Mobile-certified technicians in the U.S. providing walk-in, mail-in and We Come to You van services.
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