Belmont, Ont. resident describes visa delays in bringing family home from Ukraine
She said the CBOC will be staffed with IRCC personnel on temporary assignment in the short term.
She said that her family was not informed if and when their document packages were filed incorrectly, which slowed down their application process without their knowledge. “So, the VAC is receiving what they consider as an incomplete package of documents, and they’re just not doing anything with it because it’s incomplete,” Guzanova added. “They’re not communicating with applicants and applicants are thinking that their documents are being processed. They’re just being told by IRCC that they have to wait while the VAC is actually doing nothing.
“We got there four hours before our flight home and made it to the gate less than five minutes before the doors closed,” she said. “Even with the acquired travel documents, they were still asking for a passport and I was beyond panicking.”
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