The federal government\u0027s troubled pay system has gone quiet
Since January 2018, the peak of the madness, the backlog of all pay transactions requiring action has dropped by about half to 230,000 as of late June. Many of these involve basic queries for information about promotions, overtime and rules. The part of the backlog involving money — too little or too much pay, incorrect deductions, pay not received — has shrunk by two-thirds to 125,000.These are still very large numbers but the underlying story here is one of long-delayed hope.
Neither union is happy with the progress being made on historical mistakes. PIPSC president Debi Daviau told this newspaper that many of her nearly 60,000 members have been waiting for years to receive salary adjustments stemming from earlier promotions or transfers, to name two of the more prominent sources of pay errors.
“Phoenix Pay has no future,” Daviau, who was among the union leaders consulted by Treasury Board, said. “The government is still committed to replacing it.”Consider the following, entirely plausible scenario: Public Services and its main subcontractor IBM Canada manage, during the next 18 months, to eliminate Phoenix Pay’s backlog and keep the day-to-day operations on track.
Public servants rally in front of the offices of Treasury Board president Scott Brison in Ottawa on Feb. 28, 2018, to protest the Phoenix payroll system. Jean Levac, PostmediaWhen Public Services set out the business case in 2009 for building Phoenix Pay, it noted the pay system would have to accommodate 150 collective agreements that contained thousands of business rules and applied to dozens of federal departments and agencies. The technical challenge has since intensified.
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