Some BC Ferries passengers arrived at their departure terminal Monday only to learn the sailing they reserved weeks in advance never actually existed.
And with ferries already jam-packed with travellers returning home at the end of the B.C. Day long weekend, some families have subsequently found themselves trapped and unable to return home for another night.
BC Ferries has apologized online and told passengers that sailings were "incorrectly built into our system." BC Ferries has not responded to CTV News' requests for more information, including how many passengers were impacted in total and how the mistake happened. One woman told CTV News she was supposed to board a 10:50 a.m. sailing from Long Harbour on Salt Spring Island to Tsawwassen. When she was waiting in line at the terminal, an employee began approaching vehicles one-by-one and informing them there would be no 10:50 a.m. departure – and that none was ever scheduled.
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