BC Ferries CEO vows full capacity fleet over busy B.C. Day long weekend
After what’s so far been a summer marred by boats on major routes going out of service at busy times, staffing shortages causing other cancellations and confusing communication, BC Ferries said it has a plan for the long weekend.
Those events recently included the loss of eight daily sailings on the busy Tsawwassen-Swartz Bay route due to issues with the Coastal Celebration. The vessel was set for re-fits in May, but those were delayed a month before it ultimately needed further repairs that scrapped the late-July sailings. That full fleet is one of several actions Jimenez said have been implemented over the summer in an aim to avoid further frustration at the terminals. He also announced crew members will be on standby in the event staffing shortages arise on the weekend.
“This company needs to do better when it comes to communicating,” Jimenez said, adding it’s difficult to predict passenger behaviour and they don’t know if people will ultimately honour their reservations. The control room also responds to a myriad of unforeseen events every day as the CEO cited how customers needing medical attention and stalled vehicles preceded his morning briefing.
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