We’re so sorry, Barry.
A scene from Talespin’s virtual reality firing training module.Jeremy Bailenson, director of Stanford’s Virtual Human Interaction Lab
Talespin found its first major client in Farmers Insurance Group, which needed a new way to train claims adjusters for home inspections. The start-up designed a virtual house, complete with cluttered closets and leaky sinks, that trainees could scour for evidence of water damage. The simulation changed slightly each time, letting new hires rack up months’ worth of experience in just a few days.
I felt a flush of genuine shame seeing Barry’s lined face fall as he absorbed the fact that he was being fired. I’ve been on his side of the table, but never had to swing the ax myself. Apparently, my attempt to console Barry — picked from a multiple-choice menu of dialogue options, which I then said out loud — triggered the head-in-hands failure.The solitude of virtual training also makes it more effective than real-life role-playing, according to its proponents.
This isn’t about your job performance, I told him, trying to stay calm. When he didn’t back down, I tried calling him out. “This is the exact disrespectful attitude that got you here.”
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