The relationship with ferry-dependent communities has deteriorated in the last two years, says a report from the B.C. Ferries Commissioner
B.C. Ferries’ relationship with ferry-dependent communities has deteriorated in the past two years, says a report from the B.C. Ferry Commission, which recommends the company take steps “to make customers feel respected, heard and valued.”
The corporation was told to make sure its online communication on community pages is “relevant, comprehensive and timely,” after complaints that information was not complete or current. Emotions were running high when one woman said she would take a gun to everyone. Citing an increase in aggressive and threatening behaviour, the corporation shut down in-person meetings with communities.
Both the committees and the corporation need to work hard to rebuild that relationship and “that will take time,” she said. Ritinder Matthew, director of media and issues for B.C. Ferries, said the corporation is reviewing the commission’s report. “We take this feedback seriously and are committed to strengthening our relationships with the communities that depend on our service,” she said.
Canada Latest News, Canada Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
B.C. Ferries told to improve relationship with ferry-dependent communitiesThe relationship with ferry-dependent communities has deteriorated in the last two years, says a report from the B.C. Ferries Commissioner
Read more »
BC Ferries expecting 8 million passengers on 56,000 sailings this summerVictoria Day long weekend in May is BC Ferries’ 4th-busiest weekend of the year
Read more »
BC Ferries lays out roadmap for better reliability ahead of ‘busiest summer ever’The company is projecting the 2024 summer will be its busiest travel season ever, carrying an anticipated 8 million passengers and 3.2 million vehicles between June and September.
Read more »
B.C. Ferries says it's taking steps to ensure fewer sailing cancellations this summerThe company says its vessel refit program will be completed earlier than usual, and nearly 350 sailings will be added on the busiest routes starting part-way through June
Read more »
B.C. Ferries says it's taking steps to ensure fewer sailing cancellations this summerThe company says its vessel refit program will be completed earlier than usual, and nearly 350 sailings will be added on the busiest routes starting part-way through June
Read more »
B.C. Ferries says it's taking steps to ensure fewer sailing cancellations this summerThe company says its vessel refit program will be completed earlier than usual, and nearly 350 sailings will be added on the busiest routes starting part-way through June
Read more »