Australia to investigate Optus internet and phone outage

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Australia to investigate Optus internet and phone outage
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Celebrating Wild Caraway: Taste of Nova Scotia's Restaurant of the Year | SaltWireSYDNEY - Australia said on Thursday it would launch an investigation into a 12-hour national outage at telco Optus that cut off internet and phone connections to nearly half of its population, hitting critical services including payments, transport and hospitals.

The federal government would undertake a post-incident review into the outage, Communications Minister Michelle Rowland said, describing its impacts as"particularly concerning." Australia's media regulator will conduct a separate review into the outage after emergency triple zero calls went down on Optus landlines, Rowland added.

The outage happened 14 months after Optus was hit by one of Australia's biggest cyber breaches. It was at the time severely criticised by the government for its slow response in reaching out to affected customers and responding to government queries.The government said it hoped the probe would suggest ways to improve the post-outage processes of major telecommunications providers, which also include the nation's largest, Telstra.

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