Auditor-General Karen Hogan’s report anticipated to provide detailed look into federal government’s oversight of app for international travellers
Auditor General of Canada Karen Hogan holds a news conference at the National Press Theatre in Ottawa, on Oct. 19, 2023.Auditor-General Karen Hogan will deliver her much anticipated audit report Monday into the behind-the-scenes events surrounding ArriveCan, providing the most detailed look yet into how the cost of the federal government’s smartphone app for international travellers grew from an initial $80,000 to in excess of $54-million.
Mr. Snow is now a faculty fellow at Georgetown University’s Beeck Center for Social Impact and Innovation. In an interview, he said that in his view, Ottawa should increase the share of IT work performed by government employees and reduce its reliance on outside contractors. The project was led by the Canada Border Services Agency. The CBSA has said the app initially cost $80,000 to create, but the price escalated in step with numerous updates connected to evolving health restrictions.During the summer of 2022, technical problems led the app to send erroneous orders to more than 10,000 Canadians to quarantine under threat of heavy fines.
The CBSA’s ArriveCan team also relied on Coradix and Dalian, two Ottawa-based IT staffing companies that regularly work together as a joint venture. Dalian has also said it has just two employees, while Coradix has said it has more than 40 employees. CBSA president Erin O’Gorman told MPs last month that she should have told the Auditor-General’s team about the police investigation.
“The complexity of the procurement animal is so great that you do have entities that exist only for helping other firms comply with the set of regulations,” he said. “It’s not clear to me that what was happening was appropriate. In fact, it appears to be inappropriate,” she said.Mr. Firth invited them to a virtual whiskey tasting to celebrate the app’s one-year anniversary. They deny any wrongdoing. Through their lawyer, they say they are being targeted because they publicly criticized their former superiors at the CBSA.
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