A series of violent episodes, which occurred within days of each other in Florida, sent ripples of fear among some delivery app drivers, who say company safety policies are still better geared toward customers than workers.
Ride-hailing and food delivery companies say such violent episodes are exceedingly rare among the millions of trips completed each week, and point to numerous safety measures they have taken over the years.
A Pew Research Center poll in 2021 found that 16% of people in the U.S. had earned money from an online gig platform. That poll found that 35% of them have felt unsafe while doing those jobs, including 19% who said they had experienced unwanted sexual advances.
“We have to look out for ourselves because the companies don’t do it,” said Moreno, who worked for Grubhub and Postmates, whichDrivers also complain they can’t be sure who is getting into their cars because it’s too easy for riders to use fake names, nicknames or order rides for other people. Critics also say gig workers are more vulnerable because as contract workers, they often don't have the right to benefits such as worker compensation or health insurance. DoorDash and Instacart both provide free automatic insurance for on-the job injuries or deaths, while Uber and Lyft offer drivers insurance policies for accidents.
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