Austin-based VA Claims Insider says it has helped hundreds of thousands of clients. It has also touched off complaints and investigations.
Jim Peckey, a former U.S. Navy petty officer now living in Abilene, holds a plaque honoring his service., The Texas Tribune’s daily newsletter that keeps readers up to speed on the most essential Texas news.
Although Peckey did get a monthly disability check of around $1,500, he felt he was charged for information he could have found on the internet. To help him qualify for benefits, the company’s coach pushed him to emphasize mental distress, Peckey said, even though what he considered that to be a “backseat concern” and wanted top-notch care for his chronic physical pain.
In another complaint, Shana Hill, the wife of a Marine Corps veteran in Houston, said their coach “showed late and was disorganized and did not provide any strategy as advertised and promised.” Another veteran, Simon Keller of Tucson, Arizona, estimated that he had paid nearly $8,000 for two hours of assistance and claimed the company was “extorting” veterans.
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