As coronavirus pushes more grocery shoppers online, stores struggle to keep up with demand
In other countries, such as South Korea, China and the United Kingdom, customers have been quicker to adopt online grocery shopping. In South Korea and China, 19% and 14% of grocery spending is online, respectively, according to analysis Bain, Kantar and Forrester. About 7% of grocery spending in the U.K. is online.
As the crisis recedes, Caine said he expects online grocery sales to remain at a higher level of between 5% to 10%. Strong demand has inspired U.S. grocers to rethink their e-commerce approach and "will force a wave of disruption through the channel that could help improve the economics over time," they said in an email.The online grocery business has always been a logistical challenge, as it shifts more work and costs to grocers instead of customers. The pandemic has magnified those pain points.
"Anyone who has tried to go online and select a delivery slot knows that in many cases you're waiting a couple weeks, if you can get one at all," he said.hired 150,000 additional employees
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