Are Canadian travellers entitled to refunds on cancelled flights?

Canada News News

Are Canadian travellers entitled to refunds on cancelled flights?
Canada Latest News,Canada Headlines
  • 📰 CTVNews
  • ⏱ Reading Time:
  • 57 sec. here
  • 2 min. at publisher
  • 📊 Quality Score:
  • News: 26%
  • Publisher: 99%

Passenger rights advocates are encouraging Canadians to refuse travel vouchers for cancelled flights, warning that consumers are entitled to refunds by law in Canada-- a rule they say is not enforced.

TORONTO -- Passenger rights advocates are encouraging Canadians to refuse travel vouchers for cancelled flights, warning that consumers are entitled to refunds by law in Canada -- a rule they say is not enforced.

Airline executive have repeatedly defended their decision not to issue refunds to customers after thousands of flights were cancelled due to COVID-19. Instead many have saddled customers with vouchers they likely won’t use in the foreseeable future, as borders remain closed amid the ongoing pandemic.“Our advice to people is do not accept the voucher. Make it very clear, if you don't accept it, [that] it’s not something that they can impose on you,” he says.

However, in a statement sent to CTVNews.ca on Tuesday, the CTA disputed Mikoch-Gerke's claim, stating that the CTA "never granted airlines the right to refuse a cash refund for a cancellation related to COVID-19." Customers with flights originating in the European Union, Switzerland and Iceland due to the pandemic are "entitled to receive a refund," according to a document recently posted to Air Canada's website.

Lukacs notes that if the airline cancels the flight but does not provide a refund in the form of original payment, customers can dispute the claim in the form of a chargeback with their credit card company.

We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:

CTVNews /  🏆 1. in CA

Canada Latest News, Canada Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

Canadian golfer Mackenzie Hughes shoots 60 at opening round of TravelersCanadian golfer Mackenzie Hughes shoots 60 at opening round of TravelersMackenzie Hughes had the best round of his professional career Thursday morning, but in his mind it's still not the best he's ever played.
Read more »

Coronavirus Update: More than 80 per cent of Canada’s deaths are in long-term care homesCoronavirus Update: More than 80 per cent of Canada’s deaths are in long-term care homesJune 25: Officials believe at least 20 million Americans have caught COVID-19, Air Canada quietly extends its refund policy, but not for flights originating in Canada
Read more »



Render Time: 2025-02-17 07:54:43