If true, over 150 employees could be affected.
Customers reportedly won’t be able to get customer support from Apple via X, YouTube, and the Apple Support Community online forum starting this year.a writer covering commerce, e-readers, and tech news. She previously wrote about everything from web development to AI at Inside.
It’s not clear why Apple would eliminate these roles. It’s possible the tech giant is just trying to cut costs,, thus potentially raising the cost of social media management tools. It could also be that these platforms may not be the most efficient way of offering technical assistance to customers. In either case, the company’s not the only one in tech reducing how much support it offers via social media. Last year, Sony
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