Read an exclusive interview with BIIntelligence Research Director Daniel Van Dyke on how digital transformation is rocking the financial services industry:
Checks, although New York landlords seem to have missed the memo. And cash, although regulation and holdouts will make it a slower death. We also predict slower forms of ACH to drop off as faster payments take their place. OurSD: What's the most interesting digital feature you've come across?On the banking side of things, I'd point to account aggregation, which is the ability to view multiple accounts, credit cards, and other financial accounts in one portal.
last year which stacked up the top 20 US banks according to whether or not they support the mobile banking features which customers say they demand most.DVD: People love security features. Of the 30-odd features I mentioned, the three that came out on top in our survey are the ability to turn a card on or off temporarily, the ability to tell your bank that you're travelling in mobile banking, and the ability to file a card transaction dispute. 2018 was a massive year for data breaches, and that could be part of what's behind the high demand for safety-related capabilities.
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