Amtrak suspends service between NYC and New Haven due to broken track
Amtrak suspended service between New York City and New Haven for hours on Monday due to a broken track — marking the latest commuter rail snafu to snarl the metro area.Ticketed customers who were due to travel between New York Penn Station and New Haven will be accommodated on Metro-North Railroad between Grand Central Terminal and New Haven, Amtrak said. As of 10:30 a.m.,between Trenton and New York City were canceled or delayed due to what Amtrak said were downed utility wires.
Quynh Troung was on that train on her way to Manhattan after attending a conference in Washington, D.C., when Amtrak officials announced the cancelation. She said she joined three other passengers whom she didn’t know to call a $320 ride-hail car to complete their trip. The car ride ended up taking more than two hours to get to Manhattan, she said. And when she inquired with Amtrak about compensation for her canceled train, she was told customer service would reach out to her in five to seven business days.
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