Across the country, suddenly unemployed residents are getting threatening notices, despite an initiative from the FCC that pledged last month to 'Keep Americans Connected.'
Bryce Cameron, an Uber driver in Orlando, Florida, had to stop work to care for his grandmother, who is having cancer treatments. He said his Sprint service was shut off twice despite numerous assurances that he should disregard disconnection notices. Sprint has since reconnected him again, he said.
T-Mobile, which now owns Sprint, said in a statement that customers must let them know beforehand if they're going to have problems paying bills. "We have put in place a number of measures to help the existing Sprint and T-Mobile customers impacted by these difficult times. If any of our customers experience financial hardship as a result of the current COVID-19 pandemic and are concerned about paying their bill, we want to work with them and we encourage them to contact our Care teams before the account is past due to explore options and ensure their service is not interrupted," the company said.
Smaller companies that provide service to just 5,000 subscribers are adversely affected when 500 or so people are out of work in the community, Bloomfield said, noting that some companies are paying to create Wi-Fi hot spots in parking lots so kids can continue learning. "These [customers] are their neighbors," Bloomfield said."They go to church with them and see them in the grocery store. They are sending technicians into people's homes still."as part of the fourth round of stimulus negotiations. The players want a"Keeping Critical Connectivity" act, according to Chip Pickering, the chief executive of Incompas, a trade association that fights for competition in the communications industry.
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