American Airlines struggled to fix its operation Monday but still cancelled more than 400 flights as disruptions caused by staffing shortages at the big carrier continued for a fourth straight day.
American accounted for more than half of all canceled flights in the U.S., and by mid-afternoon another 500 of its flights were running late, according to tracking service FlightAware.
Like other airlines, American encouraged thousands of workers to quit last year when air travel collapsed during the pandemic, only to be caught short-staffed this year when travel recovered faster than expected. Flight attendants said many reached their maximum allowable hours for October during the final days of the month, leaving many flights without cabin crews. About two-thirds of American's cancellations Sunday were due to a lack of flight attendants, with most of the rest due to pilot shortages, according to internal airline figures.
David Seymour, the airline's chief operating officer, said over the weekend that help was on the way. He said about 1,800 flight attendants are coming back from leave starting Monday, and more are being hired by year-end. The airline is also hiring pilots and reservations agents, he said.
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