Amazon's Project Iliad: The juiciest highlights from the FTC's Prime lawsuit
"Amazon designed the Iliad cancellation process to be labyrinthine, and Amazon and its leadership—including Lindsay, Grandinetti, and Ghani—slowed or rejected user experience changes that would have made Iliad simpler for consumers because those changes adversely affected Amazon's bottom line."
"The current mobile upsells contain many of the same problematic elements as the [redacted]—including misleading language and manipulative designs—which lead consumers to enroll in Prime without their consent," the FTC said. Amazon knows that Nonconsensual Enrollment is both"widespread" and"well-understood" at the company, the lawsuit stated.
On March 14, 2022, Insider published a story based on leaked information that"ascertained that Amazon had failed to disclose much of the now-leaked documents and information to the Commission." The FTC alleges it has"reason to believe [Amazon] is violating, and is about to violate, laws enforced by the Commission" because it has repeatedly delayed the investigation process for years.
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