Amazon's PillPack unit is battling CVS and Walgreens over requests to transfer patients to its mail-delivery pharmacy.
CVS says it's not indiscriminately rejecting transfer orders, but rather is calling patients when a request is submitted to make sure the customer has asked for it. Many of these patients are older and unfamiliar with the new world of online shopping and mobile apps.
"We've communicated our concerns directly to PillPack," a Walgreens spokesperson said. "We respect our patients' privacy rights, and strongly believe that patients are entitled to, and benefit from a personal and trusted relationship with their pharmacist." Here's how a transfer works. A CVS or Walgreens customer sees a PillPack ad on television or online and pulls up the PillPack website or calls a company representative. By phone, PillPack says, patients are asked explicitly if they give the company consent to transfer prescriptions from their current pharmacy. From the website, the patient fills out personal information, includes relevant prescriptions and then clicks a blue button to complete the signup.
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