Amazon's marketplace has become home to millions of sellers, making it hard for the company to prevent the sale of expired food.
Jon Derkits, 3PM's chief product officer, worked at Amazon until June, most recently overseeing the electronics section of the third-party marketplace in Canada. He said that in his experience, the company was working to find solutions to food-related issues but there remained big gaps in its inability to prevent the shipment of expired or near expired products.
When shoppers receive expired products from third-party sellers, they often leave negative reviews or seller ratings for the manufacturer, who has nothing to do with the sale.
John Fandl, head of graphics at Southwest Specialty Foods, has expanded his duties beyond designing the packaging for the company's products. With an increasing number of merchants selling Southwest's hot sauces, popcorn, peanuts and other goods, customer complaints have been on the rise. Abbott also performs test buys on potentially expired or knockoff products, which can help convince Amazon to remove the listing.
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