Amazon customer service representatives have been receiving a host of inquiries from worried and confused customers.
customer service representatives this weekend have been handling a wave of inquiries from customers who received suspicious and confusing email confirmations about gift card purchases they had not made.said they were sent three consecutive emails, some Saturday night and others Sunday morning, thanking them for their purchases of Google Play, Mastercard and Hotels.com gift cards, despite never having bought them.
"Dear Amazon customer," one of the emails read. "Thank you for purchasing Google Play gift cards from Amazon.com." One of the emails that was sent to a number of Amazon customers over the weekend, falsely confirming gift card purchases that had not been made.The messages left customers puzzled and alarmed that a hacker may have obtained access to their financial information and bought those gift cards.
One Amazon customer service representative on Sunday morning said the company received three calls in a row about the email issue. The automated customer service bot said that there were "longer than normal wait times" in the phone queue.
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