U.S. online retailer Amazon does not have to provide a helpline phone number to ...
) does not have to provide a helpline phone number to consumers, Europe’s top court said on Wednesday in a ruling that could boost e-commerce merchants.
Amazon found itself in the dock after the German Federal Union of Consumer Organizations and Associations said its German website breached the country’s consumer protection laws by not informing consumers in a clear and comprehensible manner about its telephone and fax numbers. The court however said that Amazon is obliged to provide consumers with a means of communication allowing them to contact it quickly and to communicate with it efficiently.
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