Barbara Ross became sick and too weak to move in January. When her daughter called 911 for an ambulance, she was transferred to 811 and told to go see a family doctor instead: “It’s not broken — our health-care system is shattered.”
The province announced last week that 911 calls determined to be less severe will be transferred to 811 to speak to a registered nurse.When Albertans are connected to EMS after calling 911, an EMS operator does a preliminary evaluation and dispatches an ambulance. Further evaluation that reveals the call as non-serious and non-urgent are then transferred to a registered nurse at HealthLink, calling off the ambulance response.
“This process uses a set of complex, internationally accepted guidelines to assess the seriousness of an EMS call and determine if an ambulance needs to be dispatched or the call can be transferred to a Health Link RN for further assessment,” AHS said. “What we are trying to do here is add a level service for the people in the community that are calling EMS,” said AHS executive director Jim Garland.
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